HRM 420 EDU Think Big /hrm420edu.com HRM 420 EDU Think Big /hrm420edu.com | Page 15

Question 1.1. (TCO 1) Significant advances in customer service,
product quality, and measurement have occurred over the past few
decades. As a result, numerous quality initiatives have taken hold in
the United States and the world. Training and development has
been impacted by these initiatives by creating a need to explain the
importance to employees of quality. Which are quality programs
regarding which trainers may be asked to provide learning to
employees? (Points : 4)
ISO 199500:25500 quality control
Malcolm Baldrige award
Six Sigma
B and C
All of the above
Question 2.2. (TCO 1) Understanding intangible assets in a business
setting is critical to human resource managers, especially those in
training and development roles. According to Noe, our textbook
author, there are four specific types of intangible assets we need to
consider in our work as HRMs: human, intellectual, social, and
customer capital. Which choice best describes intellectual capital?
(Points : 4)
The attributes, life experiences, knowledge, inventiveness,
energy, and enthusiasm that the company’s employees invest in
their work