impacted by these initiatives by creating a need to explain the importance to employees of quality . Which are quality programs regarding which trainers may be asked to provide learning to employees ? ( Points : 4 )
ISO 199500:25500 quality control
Malcolm Baldrige award
Six Sigma
B and C
All of the above
Question 2.2 . ( TCO 1 ) Understanding intangible assets in a business setting is critical to human resource managers , especially those in training and development roles . According to Noe , our textbook author , there are four specific types of intangible assets we need to consider in our work as HRMs : human , intellectual , social , and customer capital . Which choice best describes intellectual capital ? ( Points : 4 )
The attributes , life experiences , knowledge , inventiveness , energy , and enthusiasm that the company ’ s employees invest in their work