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12. jobs. This includes specialized knowledge that employees need in their 13. This relates to the learner’s decision regarding what information to attend, how to remember and how to solve programs 14. Pedagogy gives the instructor major responsibility for making decisions about learning content, method, and evaluation 15. Seating arrangement at the training site should be based on an understanding of the desired type of trainee interaction and trainee- trainer interaction. 16. ______ refers to the collection of information – including what, when, how, and from whom – that will be used to determine the effectiveness of the training program. 17. What provides a way to understand the investments that training produces and provides information needed to improve training? 18. _______ can be used as a “dress rehearsal” to show the program to managers, trainees, and customers.