How to Coach Yourself and Others Techniques For Coaching | Page 88

I bet there have also been times when you've been full of energy and
the other person wants to relax! You go arrggghhhhh!
Ok, so let's get to the 6 things you need to do to build rapport.
1. Match the persons sensory modality
What I mean here is to match and mirror the way that they think and
talk.
Remember when we were talking about visual, auditory and kinesthetic
modalities?
Well, this is about putting it into practice.
Listen for the indicator words that the person is using and use
words/phrases from the same modality.
Also, look out for eye movements to spot thinking patterns.
2. Mirror the persons Physiology
By copying the persons posture, facial expressions, hand gestures,
movements and even their eye blinking, will cause their body to say
unconsciously to their mind that this person is like me!
3. Match their voice
You should match the tone, tempo, timbre and the volume of the
person's voice.
You should also make use of matching the key words that they use a lot.
Examples of this may be: "Alright", "Actually", "You know what I mean"
4. Match their breathing
You should match the persons breathing to the same pace. Matching the
in and out breath.
5. Match how they deal with information
You should match persons CHUNK SIZE of how they deal with
information.
For example are they detailed or do they talk and think in big pictures.

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