How to Coach Yourself and Others Techniques For Coaching | Página 529

Basic Problem Definition
Step 1

Step 2

Step 3

Get a written list
containing 5 - 9
answers to the
question:

Define who
wants to solve
each problem,
who cares how it
is solved and
who might resist
the solution.

Separate the "real"
problems from the
symptoms and
proposed solutions.
A "real" problem has
multiple potential
solutions. A good
solution will cause all
related symptoms to
disappear.

"What is the
problem?"
from each
involved party.

Identify the
players by role
or job title, not
name.

If necessary, apply
problem/symptom
reduction.

Problem/Symptom Reduction
STEP 1: Ask each involved party,
"What is wrong with how things work today?"
Capture the answers as a numbered list of potential problem
statements expressed as complete sentences.

STEP 2: For each problem statement on your list, ask,
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