How to Coach Yourself and Others Techniques For Coaching | Page 342
situation and respecting their judgement. For a relationship to be
healthy, trust needs to be reciprocated.
The process for creating trust is illustrated in the Trust pyramid
Trust
Like
Respect
Understand
Acknowledge
The Trust pyramid was developed by Sharon Sands, an associate of
Performance Coaching International. At the base of the pyramid, both
sides acknowledge one another, but are likely to make many
assumptions about what they see and who the other person is. These
will come out of their consciousness: they will ask themselves, 'Is this
other person like me or different from me?' If the other person is
markedly different from them, then various assumptions may be made
about that person, and if the assumptions are negative the relationship
may end at that point.
However, for the relationship to move forward it is necessary for both
sides to seek to understand the other - and also to seek to be
understood. Steven Covey in his book The 7 Habits of Highly Successful
People2 confirms it is key to be interested in the other person rather
than trying to be interesting yourself. If this step can be achieved, then
the reasons for the other person's views or behaviour start to make
sense and it is possible to move on to the next step, which is respect.
Once we understand the other person, we can start to respect why they
act the way they do and also to respect those things that they do well.
There may be conflict as they have different values, working styles and
personality traits. However, as these are understood we can look past
them and see the bigger picture. Often the people who are very
different from us, the ones we find hardest to work with, are the ones
that we complement best. Their skills and strengths will underpin our
weaknesses and vice versa.
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