How to Coach Yourself and Others How To Perform On The Job Coaching | Page 95

A person currently in the position is usually chosen as the trainer, and that person is generally
expected to teach all aspects of the job. However, a supervisor should consider whether another
employee could (or even should) teach some things to those new to a given job. For example, a
mechanic who understands how a machine functions could teach equipment operators. The
mechanic might be in the best position to explain how to do proper inspections and to advise the
new operator about what should be done to keep the machine in good working order. In addition,
using other coaches for parts of a trainee’s experience can lessen the workload on one coach and
give a trainee different perspectives on new tasks.
Job expertise shouldn’t be the only consideration when selecting a coach. Personal characteristics
are also important. James Leach (1996) reports that successful trainers will have “enthusiasm,
humour, flexibility, and tolerance.” In discussions between coal miners and NIOSH staff about what
makes a good trainer, the characteristic of patience was brought up often. Miners also said excellent
trainers care about their trainees. It will be these kinds of qualitative differences that will set
excellent coaches apart from adequate ones.
Selection and Training
The credibility of a training program (and OJT programs in particular) depends on the quality of
the coaches. OJT coaches should be qualified to deliver on-the-job training and/or conduct
performance tests. The selection of OJT coaches is the responsibility of each facility's line and
training management; however, first-line 7WW'f