How to Coach Yourself and Others How To Perform On The Job Coaching | Page 73

Review of activity 1C

Now that you have looked at some listening techniques and their uses, try to do Activity 2C which
gives you the opportunity to think about what a good listener does and what they should not do.
The Effective Listener
Aim: To develop your understanding of what a good listener should and should not do.
Activity 2C
List as many things as you can think of that might accurately complete the following two sentences.
Use the space below to record your thoughts.
A good listener does . . .
A good listener does not . . .
Review of activity 2C
A good listener does . . .

choose surroundings where the trainee feels comfortable.

makes supportive eye contact (not too intense).

use encouraging body language.

shows interest.

repeat key words.

ask open-ended questions.

make sure that uncertainties and inaccuracies are cleared up.

repeat the trainee's views to help clarify them.

notice differences between the trainee's verbal and non-verbal messages.

make sure that the trainee has a chance to speak as much as required.

73