How to Coach Yourself and Others How To Perform On The Job Coaching | Page 43

that individual to perform the task. Therefore, the majority of tasks should be performance coded as
either perform or simulate. Observe and discuss are primarily used for knowledge assessments.
Development Phase
Development phase activities include the writing of training materials such as OJT checklists,
qualification standards, and OJT guides. Additional activities include the selection and training of
OJT coaches. The specifications generated in the design phase are used to develop an OJT program
and all required training materials. Care should be taken to keep OJT materials simple and usable.
OJT checklists (qualification cards) that are specific to an individual OJT program should be
developed to document training and performance testing. OJT checklists should be based on
knowledge and skills required by the training and evaluation standards. Required level/levels of
accomplishing performance testing should be specified for each task.
While many options exist for the format of an OJT checklist, the most common, is simply a list of
all the tasks required for qualification and the required level of performance test accomplishment. In
this case, the OJT checklist is used as a signature record card to document the performance testing
for each task. The completion of training for each task should also be documented on the OJT
checklist. An OJT checklist should reference the OJT guides used to conduct the training and the
evaluation standards used to conduct the performance tests. If the trainee must be trained and
performance tested on a number of tasks to become qualified, this format is usually the best.
A second format used by some facilities includes each task's evaluation standard as a part of the
OJT checklist (it may also contain each task's OJT guide). This format may result in a much larger
OJT checklist. If a facility qualifies trainees on a duty area or a task basis, this approach may be
workable.
The use of an OJT checklist that has two coach signatures for each task helps to ensure that OJT is
conducted and evaluated as a two-part process. The trainee is taught the task using an OJT guide
and is then performance-tested using the evaluation standard.
OJT checklists may contain tasks that have both simulate and perform specified as the acceptable
levels of accomplishment. At the time of conducting the OJT and/or the performance test, the OJT
coach should select the highest level of accomplishment that is supported by facility conditions.
The OJT guide and the evaluation standard for a task that has multiple levels of accomplishment
should be written to support the training and the evaluation at either level of accomplishment.
For tasks with a single level of accomplishment, there may be times that facility conditions do not
support performance testing at the specified level of accomplishment. If this is the case, the coach
should inform the OJT program coordinator. The program coordinator may then reschedule the
performance test or, with management's documented concurrence, the specific level of performance
test accomplishment may be lowered. This documented concurrence should be attached to, and
become a permanent part of, the trainee's OJT checklist.
Qualification Standards
Qualification standards are documents that contain the knowledge and skill requirements necessary
for the successful completion of a training program. A qualification standard should provide explicit
guidance to the coach and to the trainee to aid in the preparation for and the consistent
administration of performance tests. A qualification standard should include all program-specific
evaluation standards to be used during performance testing. Facilities that qualify employees on a
task basis need not develop a qualification standard. In this case, the OJT coach and the trainee only
need the task's evaluation standard.

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