How to Coach Yourself and Others How To Perform On The Job Coaching | Page 37

6.2 Glossary of Terms
Activity A way of applying principles, procedures and attitudes in a practical manner.
Competence The ability to perform at work. It refers to areas such as personal effectiveness as well
as the performance of actual tasks.
Demonstration:

A method of showing and explaining a task or activity.

Exercise:

A method of developing principles, procedures and attitudes in a
simulated manner.

Instruction to group:

A way of giving procedural information on a specific topic to a
group of people.

SVQ or NVQ:

Scottish or National Vocational Qualification.

Occupational Standard:

The level to which a person should perform in the workplace.
Standards are laid down by the Lead Body and not by individual
professional associations or employers.

One-to-one instruction:

A method whereby the trainer provides on-going instruction and
advice on a task to an individual trainee.

Open and flexible learning:

The term applied to methods of learning which allow the learner to
take charge of the programme of study, working at a time, place
and pace of their own choosing, rather than being bound by the
requirements of a fixed syllabus or teaching timetable.

Presentation:

A method of imparting knowledge, both verbal and written, in a
structured manner.

Subject Matter Expert (SME)

An individual qualified (or previously qualified) and experienced in
performing a particular task. A subject matter expert may also be an
individual who by education, training, and/or experience is a
recognized expert on a particular subject, topic, or system.

Work project:

The assignment of a task or duty requiring some personal initiative
on the part of the trainee and used to develop skills in researching
and applying workplace procedures and techniques.

37