How to Coach Yourself and Others How To Perform On The Job Coaching | Page 162
Step 3 – Observe:
Have trainee explain and demonstrate what coach presented in step 2
Have trainee verbally Trainee explains the job (why, where, when,
walk through step(s) how, and any safety considerations) before
demonstrating any part of it. – They know it.
Select a safe
observation location
Be sure you can safely observe the entire
demonstration.
Have trainee explain Trainee tells what will be done just before
each step and then
performing each job step– They know and
demonstrate it
can do it.
Observe trainee
demonstrating job
Step 4 – Feedback:
Coach and trainee discuss performance in step 3
Ask trainee to do a
self-assessment
Ask trainee to communicate perceptions of
performance. This encourages trainees to
discuss task and helps resolve issues.
Give feedback on
performance
Point out strengths and areas that need
improvement or practice.
Assess your coaching Did I periodically check to establish trainee’s
progress
level of understanding? How was my pace?
Am I giving the trainee sufficient time to
perform? Am I asking the right questions?
How is the trainee doing overall? Should I
go back and restate or emphasize something?
Cycle through steps 2, 3 and 4 as needed to develop the expected performance and to ensure
understanding before moving on.
Step 5 – Assessment:
Higher level of management or a predetermined evaluation team conduct formal evaluation. Local
rules for this evaluation should be followed.
Establish trainee’s
readiness for
evaluation
Prepare trainee by checking on level of
comfort and readiness. Observe and ask
questions. Create a win-win situation.
Make arrangements
for evaluation
Schedule with appropriate people. Make sure
evaluator has evaluation checklist (often
made from the training outline).
Based on outcome of Celebrate. Congratulate and thank trainee for
evaluation, consider participating in training activity. Discuss
the next steps
follow-up plans.
Retrain, if needed. Plan with evaluator’s input.
Communicate results and retraining plan.
If the process is not over, then move back to the appropriate level and resume with the proper step.
If the training is over, do a self-assessment to determine what you will do differently the next time.
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