How to Coach Yourself and Others How To Perform On The Job Coaching

Here are some suggestions for providing formal feedback. • Base your feedback on a written checklist. • Start and end with a positive statement. Put areas that need improvement in the middle. • If you present a problem, be ready to suggest a solution. • Ask trainees to summarize the feedback session. Tell them to focus on their demonstrated strengths, describe areas needing improvement, and suggest what they can do to improve. Here are some suggestions for providing informal feedback. • Be constructive and provide feedback as issues arise. • Demonstrate a correct procedure rather than letting the trainee stumble along without guidance. • Provide feedback in a timely and tension-reducing manner during the procedure. This may be a good time to incorporate humour into the coaching session. • Do not overload trainees with too much feedback. Get a sense of how they think they are doing. Communication Skills Summary Successful communication can be learned. There are specific techniques you can apply as an effective coach. What are some of the key behaviours for good communication? _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ Responsibilities An OJT coach is part of a team. His or her supervisor, the supervisor of the trainee, and the trainee will be involved in the process. Successful training takes place when team members work together. The coach’s responsibilities include • Assessing trainee knowledge and skills • Organizing and planning training • Developing a relationship with the trainee • Teaching knowledge and skills • Evaluating progress • Suggesting changes needed to the program The supervisor’s responsibilities include  Issuing OJT checklists and qualification standards  Pairing trainees with an appropriate coach or coaches (or: Providing the trainee with a list of coaches qualified to conduct the OJT and/or performance testing)  Providing on-going support for coaches an trainees  Assisting in determining training and task training materials (Ensuring proper documentation of training and performance tests)  Tracking trainee progress and setting target dates to reach qualification milestones/goals  Evaluating the trainee’s proficiency  Providing program feedback by evaluating the effectiveness of program materials and coaches  Scheduling training to take advantage of unusual or infrequent job-related activities  Assessing coaching skills  Counselling and assigning remedial training as a result of unsatisfactory performance  Maintaining communication with the coach(es) regarding the OJT program and the qualification progress of individual trainees.  Initiating follow-up for trainees 155

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