How to Coach Yourself and Others How To Perform On The Job Coaching

9.6 Unit 2: The Coach/Trainee Relationship Establishing a Relationship Coaching is a process that begins when you establish a relationship with the trainee. Remember the three C's that make up a coaching relationship (Hart, 2003).    Communication allows the coach and trainee to understand each other’s perspective and appreciate each other as people. Collaboration occurs when the coach and trainee work together as equals. Commitment ensures that each person in the relationship fulfils his or her responsibilities. In the box below are some techniques that will help you establish communication, collaboration, and commitment. Listening It is important to focus on what the trainee is saying in order to understand his or her perspective. Observing Coaching involves watching. Sometimes a trainee’s body language may tell a lot about what he or she feels or understands. Questioning Ask questions to find out what is important to the trainee. Be careful to ask questions in a constructive way. Rephrasing After a trainee makes a statement, it is sometimes useful to restate what you think the trainee meant. This clarifies the trainee’s ideas or feelings and shows you are listening. Remember that developing a coaching relationship is not the end goal. The relationship is just a vehicle for helping the trainee develop his or her skills. 151

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