How to Coach Yourself and Others How To Perform On The Job Coaching | Page 126
When you listen carefully to another
person you validate them.
Once the need for validation is met,
others are open to listen to you. It
is then you can focus on influencing
them or solving problems.
Good Listeners:
Don't interrupt or plan a response while the
other person is talking
Are not judgmental
Think before answering
Try to face the speaker; maintain eye
contact
Watch nonverbal behavior; listen with eyes
and ears
Ask questions and wait for an answer
Don’t have to have the last word
adapted from Richard Gemmet 1977
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