How to Coach Yourself and Others How To Perform On The Job Coaching | Page 125

Listening Skills
“Seek first to understand,
then to be understood.”
Stephen Covey (1990)
The 7 Habits of Highly Effective People

Next to physical survival,
“the greatest need of a human
being is psychological survival--to
be understood, to be affirmed, to
be validated, to be appreciated.
Listening provides this …for it
provides ‘psychological air’.”
Stephen Covey

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