How to Coach Yourself and Others Essential Knowledge For Coaching | Page 19

1. What changes should be made to avoid this type of problem in
the future? Consider changes to policies and procedures,
training, etc.
2. Lastly, consider "What did you learn from this problem
solving?" Consider new knowledge, understanding and/or
skills.
3. Consider writing a brief memo that highlights the success of
the problem solving effort, and what you learned as a result.
Share it with your supervisor, peers and subordinates.
Rational Versus Organic Approach to Problem Solving
Rational
A person with this preference often prefers using a
comprehensive and logical approach similar to the guidelines in
the above section. For example, the rational approach, described
below, is often used when addressing large, complex matters in
strategic planning.
1. Define the problem.
2. Examine all potential causes for the problem.
3. Identify all alternatives to resolve the problem.
4. Carefully select an alternative.
5. Develop an orderly implementation plan to implement that
best alternative.
6. Carefully monitor implementation of the plan.
7. Verify if the problem has been resolved or not.
A major advantage of this approach is that it gives a strong sense
of order in an otherwise chaotic situation and provides a
common frame of reference from which people can communicate
in the situation. A major disadvantage of this approach is that it
can take a long time to finish. Some people might argue, too, that
the world is much too chaotic for the rational approach to be
useful.
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