How to Coach Yourself and Others Essential Knowledge For Coaching | Page 126

4.7 RESOLVING CONFLICT
Kenneth W. Thomas and Ralph H. Kilmann
PUBLISHED BY CONSULTING PSYCHOLOGISTS PRESS, INC.
Copyright 1974, 2001 by Xicom, Incorporated. Xicom,
Incorporated is a subsidiary of Consulting Psychologists Press,
Inc. All rights reserved.
The Five Conflict-Handling Modes
The Thomas-Kilmann Conflict Mode Instrument (TKI) is designed
to assess an individual’s behavior in conflict situations - that is,
situations in which the concerns of two people appear to be
incompatible. In such situations, we can describe a person’s
behavior along two basic dimensions: (1) assertiveness, the
extent to which the individual attempts to satisfy his or her own
concerns, and (2) cooperativeness, the extent to which the
individual attempts to satisfy the other person’s concerns. These
two basic dimensions of behavior can be used to define five
specific methods of dealing with conflicts. These five "conflicthandling modes" are shown below.

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