How to Coach Yourself and Others Empowering Coaching And Crisis Interventions | Page 131
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Contractual time frames and/or standards for follow-up must be followed.
DO’s and DON’Ts in De-Escalating Crisis Situations
DO approach clients in a calm non-threatening manner.
DO be assertive, not aggressive.
DO allow clients to resolve a situation themselves, if possible.
DO remove any bystanders from the area.
DO remove any dangerous articles from the area.
DO encourage clients to use more appropriate behavior to get what they want.
DO work with other staff or significant others available as appropriate in defusing a crisis.
DO give an agitated client time and space to calm down.
DO make use of PRN medication when appropriate based on a consultation with a physician, nurse
practitioner, or physician assistant.
DO negotiate temporary solutions to buy time.
DO be respectful toward the client.
DO leave a physical escape route for both yourself and the client.
DONT get into an argument or power struggle with the client.
DONT be authoritarian or demanding.
DONT tell clients you are frightened even if you are.
DONT argue with clients over the reality of hallucinations or delusions.
DONT "humor" clients regarding hallucinations or delusions.
DONT overreact to the situation.
DONT insist that a client discuss a situation if he or she doesn't want to.
DONT confront a client under the influence of substances.
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