How to Coach Yourself and Others Empowering Coaching And Crisis Interventions | Page 119

This book is in B&W, not color - Print page in Grayscale for Correct view! Using Minimal Encouragements Non verbal encouragement such as making eye contact, nodding, orienting your body toward the person and leaning slightly forward, humming, and short expressions like “Yes”, ”I see", “go on”, “what happened next?” … are used to confirm the other person that you are listening to him keenly. These expressions also help them to understand which part of their message is being appreciated and to elaborate on that particular topic. Asking questions Asking questions is another way of showing your interest and making people feel understood, valued, respected and listened to. Well chosen, powerful questions facilitate a person in finding his own answers. (Life-coaching for dummies – Jeni Mumford) Clarifying and reflective questions often are a very good idea: Clarifying brings unclear or vague subjects into sharper focus. It is useful to confirm what was said, to get supplementary information, to present fresh points of view or add details, or to shed light on new elements. 1. Restate what you heard the trainee say 2. Listen for confirmation that what you are saying is correct 3. Encourage trainees to tell you if you are right or wrong Examples of clarifying questions: - Tell me more about … Go on … I am interested to hear more about … What did you do then? You say …, why is this so ? Is this always the case? Let me see if I’ve got it all … Let me try to state what I think you said … Examples of reflective questions: - How was this different from …? What would it look like if …? What would happen if …? What do you wish …? What did you want him to do instead? How would this impact / change … ? Repeating words, content, meaning and feelings Often enough, it is also very useful to repeat in some way what they have said. This forces people to concentrate on what you are saying, thus helping them to take some distance from their own story and obtain an improved general view of the whole situation. By repeating their messages, you also stimulate their thought process, without introducing new subjects. For [email protected] Property of Bookemon, do NOT distribute 119