Housing Handbook Collin College Resident Handbook05-08-2020 | Page 30

text from the director of student housing operations or designee. Student residents will receive a reminder text if the package has not been picked up within one (1) week and a final reminder after 12 days. The director of student housing operations or designee will hold packages for two (2) weeks, at which time they will be returned to the sender if unclaimed. The director of student housing operations or designee is not responsible for perishable items. A valid picture ID must be presented to claim packages – no exceptions! Maintenance Requests for routine maintenance service may be placed by phone at 972.881.5151, in person at the Collin College Student Housing Office, or through email to [email protected]. Requests for any security-related matters must be submitted in writing, except in the case of life or building safety emergencies. Call the Collin College Student Housing Office at 972.881.5151 to report a maintenance emergency. Do not submit emergency maintenance issues online. Student residents must promptly notify the director of student housing operations or designee of water leaks, mold, electrical problems, malfunctioning lights, broken or missing locks or latches, and other conditions that pose a hazard to property, health, or safety. Failure to do so may cause the student resident to be liable for any damage caused by the delayed or non-reporting of such problem in the student resident’s apartment or bedroom. Maintenance Emergencies Call the Collin College Student Housing Office at 972.881.5151 to report a maintenance emergency. The on-call technician will be notified and respond as quickly as possible. When calling to report a maintenance emergency, be as detailed as possible and leave current contact information (e.g., cell phone, home phone, etc.). The correct contact information is critical to ensure a quick and effective response. 2019-2020 Collin College Resident Handbook Emergency Calls vs. Priority Calls In an attempt to effectively manage after-hours calls, the director of student housing operations categorizes calls into two groupings: Emergency and Priority. 1. 2. Priority Calls are calls that do not conform to criteria for after-hours emergencies. They are routine service calls that can wait until the next morning, at which time the work order will be given priority status. Emergency Calls are defined as any breakdown or malfunction in which life, health, or property is threatened if immediate, corrective action is not taken. Though it is impossible to list of predict all possible scenarios, the list below includes acceptable reasons for emergency calls: a. no heat when outside temperature is less than 50 degrees or air conditioning when outside temperature is higher than 80 degrees; b. electrical failure of any kind; c. overflowing toilet; d. stopped up toilet; e. water problems (e.g., no water, leaks, severe backups, broken pipes, no hot water when it is affecting more than one (1) unit or when the outside temperature is below 50 degrees); f. malfunction of an essential appliance (e.g., non-working refrigerator); g. any unsecured entry; h. any threatening situation such as fire, flood, severe weather, police action, protecting a crime scene (e.g., broken windows, locks, doors, etc.); i. bio hazards; and j. lock outs. Maintenance Tips A student resident’s failure to properly maintain his or her apartment and bedroom may cause damage which could result in a violation of the Student Code of Conduct. The following tips will assist with maintenance of appliances, rooms, and apartments. Page 21