|
with furnishings upholstered in Rubelli fabrics. The bathrooms feature travertine or Marquina black marble surfaces, many with terrazzo floors and mosaic insets that reference traditional Roman design elements.
In regard to service, the goal, said General Manager
|
Giuseppe De Martino, is to pair the sophistication of the physical property with an equally elevated level of hospitality, which here includes a personal butler for every guest. This, said De Martino, is“ the ultimate grounding of everything we do.” |
OPERATIONAL PHILOSOPHY De Martino, who was named Italian Hotel General Manager of the Year in 2024 by the 470-member European Hotel Managers Association( EHMA), centers his approach on creating connections rather |
than delivering services in a routine manner.“ When guests feel heard, respected and supported, they take ownership of their role and naturally elevate the experience, for themselves and for those of us who are serving them as well,” he said. |
||
|
The lobby of the hotel in its Belle Époque style.
A superior guestroom, one of 11 room types at The St. Regis Rome.
|
COMPETITIVE ADVANTAGE The history-drenched location of The St. Regis Rome, which sits atop the ruins of the ancient Roman Diocletian baths, puts guests within walking distance of baroque masterpieces from Bernini and Michelangelo and the Palazzo del Quirinale, one of the largest palaces in the world and the residence of the president of the Italian Republic, with its expansive gardens, renowned frescoes and collection of art and tapestries.
Embracing its location, the hotel aligns its staff to its surroundings with custom Italian fashion-inspired staff uniforms designed by Giada Curti.
|
||||
OWNERSHIP STRUCTURE The property was acquired in 2014 by Constellation Hotels Holding Limited, backed by former Qatari Prime Minister Sheikh Hamad bin Jassim Al Thani, to fulfill, on the seller side, an asset-light strategy. Originally operated by Starwood Hotels and Resorts, Marriott continues to operate the hotel under a long-term management agreement. |
|||||
Sept / Oct 2025 hotelsmag. com 61 |