Larry MogeLonsky ed ng
ToM roeLens
Global Update
“ As a designer , I find that today ’ s sophisticated and welltraveled guests are looking for comfort , familiarity and efficiency above all else . They want to be able to walk into a hotel like it is their own home and have minimum interaction with hotel staff while still receiving invisible seamless service . A lot of hotel apps and in-room technology have already done this with check in , room service and other smart controls , but sometimes it takes longer to figure
To read Ed Ng ’ s regular blog , visit out how to use the http :// hotelsm . ag / 1n6nhcs technology than to just call the front desk ! I predict a shift to more consolidated smartphone technology where everything you need can be done from the center of your comfort zone and from your own device .”
— ed ng , co-FoundeR and diRecToR , aB concepT , Hong Kong and BangKoK
Larry MogeLonsky ed ng
“ The evolution of guest demands will have dire consequences for those who don ’ t stay current on service improvements . As of now , the average guest is at least somewhat lenient when it comes to basic service criticisms such as long lineups at check-in , exorbitant beverage prices at the bar ,
To read Larry Mogelonsky ’ s regular blog , visit http :// hotelsm . ag / 1tl2KFm
mediocre restaurant cuisine , minor housekeeping mishaps or the lack of complimentary Wi-Fi . Five years from now , however , with scores of qualitative online peer-reviewed resources available for hoteliers to peruse , such fundamental errors will be deemed unacceptable , causing major chagrin amongst consumers . Each will become its own deal breaker and a rallying cry for other guests to blacklist the fallible hotel .”
— laRRy mogelonsKy , FoundeR , lma communicaTions , ToRonTo
ToM roeLens
“ We will continue to see an evolution in travelers that are global , younger and with disposable incomes they are inclined to spend on luxury purchases . They will be more accustomed to rapid response and immediate gratification . Hotels will adapt by adding technology that will allow for ever more areas of customization and personalization — bathrooms stocked with select high-end brands and appliances ,
To read Tom Roelens ’ regular blog , visit http :// hotelsm . ag / 1oOetha
in-room entertainment of your choice and even custom window treatments and lighting . These services may come with a price , but the value in having things just right will be worth the cost for tomorrow ’ s traveler .”
— Tom Roelens , geneRal manageR , FouR seasons ResoRTs lanai , Hawaii
For more bold predictions about future guest demands from these and other HOTELS bloggers , visit http :// hotelsm . ag / 1paQjfW
www . hotelsmag . com October2014 HOTELS 9