NOVEMBER 2013 VOL . 47 , NO . 9
® about the cover
HOTELS ’ annual Hotelier of the World awards laud the best in hotelkeeping around the globe , but somewhat ironically , both of this year ’ s honorees actively avoid the limelight . Corporate Hotelier of the World Peter Borer , chief operating officer of The Peninsula Hotels and executive director of The Hongkong and Shanghai Hotels , lists getting too much attention as his top pet peeve . And Independent Hotelier of the World Paul Leone , president of The Breakers Palm Beach , is quick to credit his team members as the real key to his property ’ s tremendous success . Read more in Special Report starting on p24 .
departments
5 Editor ’ s Diary Bouquets
10 Global Update India ’ s struggles Meet MetroPolo Social media hits the road
71 Technology Entertainment
79 Supplyline
82 Products Tabletop , bath and more
96 Lagniappe Cindy Racco , general manager , Four Seasons Resort Rancho Encantado Santa Fe
Correction
The September Great Hotel Restaurants feature should have listed the opening date for Shang Palace as 2011 .
The October F & B feature misidentified Paramount Hospitality Management . HOTELS regrets the errors .
2 HOTELS November 2013 www . hotelsmag . com