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RTCSmp Induction Buffet
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NOVEMBER 2012 VOL . 46 , NO . 9 about the cover
The annual Hotelier of the World awards are HOTELS ’ highest honor , but this year ’ s recipients — Tom Hewitt and Georg Rafael — accept it humbly , perhaps thanks somewhat to their humble beginnings in the industry . Hewitt started out working the reception desk to pay for college on his way to leading a global third-party management company . Rafael began as an elevator boy at the age of 16 and later reached career heights that included founding his own hotel company . Read more in Special Report starting on p . 16 . ( Special thanks to Mandarin Oriental , New York for hosting the photo shoot . Photo by Joshua Roberts .)
departments
5 Editor ’ s Diary Learn the art form
8 Global Update
Best practices in social media innovation
What ’ s hot The Gostelow Report
®
57 Technology Website development
63 Supplyline
66 Products
Tabletop , beverage service and more
80 Lagniappe
CLARIFICATION On p30 of the October issue of HOTELS , note that Loews Hotels & Resorts Cabana Bay Beach Resort , its fourth hotel in partnership with Universal Studios , will be located at Universal Orlando .