There are several things that make for a“ good” PMS, according to Nichole Dehler, VP of product management at Stayntouch, whose customers include Sage Hospitality, HEI Hotels & Resorts, Pod Hotels and TWA Hotel at New York’ s JFK Airport. 1) A good PMS should be cloud-native with extensive integrations and mobile flexibility; 2) A good PMS provides comprehensive automation and multi-property management capabilities; 3) A good PMS can fully train a front-desk agent in a matter of two days; 4) A good cloud PMS ensures continuous service, reducing maintenance costs and integrating upgrades without additional fees; 5) Above all, a good PMS helps increase revenue and profitability. Luckily, |
Stayntouch’ s tool has it all. And, as Dehler further pointed out, a good PMS can simultaneously be simple to use and robust.“ Nothing prevents a full-featured PMS from also being intuitive and easy to learn,” she said. As example, its Multi-Property Dashboard allows users to instantly switch between a bird’ s- |
eye view of their entire portfolio to the PMS instance of an individual property. Stayntouch’ s PMS can also run via tablet, allowing agents to interact with guests beyond the front desk. One of its latest additions is its UpsellPRO solution, a built-in upselling tool that is powered by Attribute-Based Selling |
Nichole Dehler, VP of product management, Stayntouch
( ABS) and dynamic pricing. ABS allows guests to book individual room features based on specific attributes, such as room layout, views or even proximity to the elevator.“ It offers a highly personalized stay for guests while creating more revenue opportunities for hotels,”
Dehler said.
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Oracle Hospitality |
Oracle Hospitality and its OPERA Cloud PMS have been a perennial leader in the hotel operations space. Its partners, which include some of the largest brands in the world, are testament to it, when they include the likes of Marriott International and Wyndham Hotels & Resorts. In September, Oracle signed a global agreement with Hyatt, |
which, in a statement, said the decision to move to OPERA Cloud was“ to provide our operators and colleagues with a modern, secure platform to deliver better data insights and elevate their roles with more ease and efficiency.” Sure, it sounds boilerplate, but there is truth: Oracle delivers results. Part of its success is that while OPERA Cloud is not cookiecutter |
, it’ s built to be able to work across different types of properties equally.“ One size doesn’ t typically fit all, but that is actually the case with OPERA Cloud,” said Tanya Pratt, VP of strategy and product management for Oracle Hospitality.“ Our solution has been proven to work well for any number of hotels, from small bed and |
breakfasts to luxury resorts, thanks to its customizations and scalability.” Another differentiator is providing access to data and APIs— like a very own iTunes Store. Through the Oracle Hospitality Integration Platform( OHIP), Oracle Cloud customers have access to hundreds of pre-built integrations from more than |
64 hotelsmag. com May / June 2025 |