Intelity |
Find them @: intelity. com |
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All the enjoyment a guestroom provides begins at the door. It makes sense that opening it should be a simple, easy affair. It turns out, that’ s not always the case in an age where plastic room-key cards are still the norm. Companies like Intelity, and its mobile key solution, are changing that.“ Mobile key has transformed arrival by giving guests choice and control,” said Steve Proctor, CEO of Intelity.“ Guests can bypass the front desk or engage with staff on their own terms. It removes friction.” Meanwhile, guest adoption of mobile key is an operational win for hotels.“ It immediately reduces front-desk |
congestion during peak arrival windows,” Proctor said.“ That translates into fewer bottlenecks, lower stress on staff and more consistent service delivery.” It also reduces costs: Those plastic key cards are a hard, line-item expense, not to mention an environmental waste. The ROI further increases when mobile key is connected to a broader platform. Intelity’ s ties directly into mobile check-in, guest messaging, service requests and analytics, Proctor noted, adding that a unified approach delivers measurable outcomes, including fewer arrival-related service issues and faster average check-in times, which improve |
the guest experience. Research suggests that mobile key adoption rate reached around 70 % in hotels in 2025. Barriers are less about guest willingness and more about technology stacks that create friction, |
Steve Proctor, CEO, Intelity
poorly integrated lock or PMS environments and a lack of guest communication, Proctor argued.“ The most successful properties treat mobile key as optional empowerment, not forced automation,” he said.
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Indel B |
Find them @: indelb. com |
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It’ s not your grandfather’ s minibar anymore. Take it from Massimo Chiarelli, business unit manager of hospitality at Indel B, a leading supplier of cooling systems for the hospitality industry. The minibar has come out of hiding.“ Once considered a mere functional accessory, it is now a protagonist across three fundamental pillars: design, sustainability and comfort,” said Chiarelli, putting forth that the minibar has become an iconic piece of furniture. Consider Indel B’ s Fridom line, which can be wall-mounted or freestanding.“ These designs can harmonize with the room’ s aesthetics while also facilitating cleaning operations for staff,” he said. At the same time, minibars |
need to function properly and efficiently. Technology has evolved to meet an essential requirement: maximum energy efficiency linked to environmental sustainability. Chiarelli said Indel B has compressor technology that can achieve savings of more than 75 % for hotel owners by concentrating cooling cycles when the room is empty. Of |
course, guests care about one thing: what’ s on the inside! Water and soft drinks, sure, but minibars are now becoming territory for great wines, especially in well-known, wine-growing regions. Indel B’ s Ecosmart glass door line has specific bottle-holding accessories, while its K35 Winebar line is a hybrid product that merges the features of |
Massimo Chiarelli, business unit manager of hospitality, Indel B
a wine cellar with those of a minibar: an internal separator allows for the management of two different temperatures within the same compartment. Experience matters; hoteliers also want ROI on their investment.“ The real value stems from the combination of long-term product reliability and low-energy consumption,” Chiarelli said.
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50 hotelsmag. com Mar / Apr 2026 |