SPECIAL REPORT
Circ Hotel
“ YOU HAVE TO TRAIN PEOPLE ON THE UNIQUE STORY OF YOUR HOTEL , SO THEY UNDERSTAND WHAT IS DIFFERENT OR SPECIAL ABOUT THIS PROPERTY .”
— DAVID BOWD , CEO , SALT HOTELS
– from younger millennials just out of school to older workers who may be making a career switch to hospitality . It can be challenging to balance different approaches to training younger and older workers .
“ Younger staffers , in particular , need to be inspired with fun activities and experiential learning ,” says Richard Hatter , general manager of the 262-room Hotel Icon in Kowloon , Hong Kong . The property offers scavenger hunts onsite and in the surrounding area during orientation . Older employees are invited to share their work histories and stories with younger trainees .
DIGITAL EXPERIENCES While widespread use of technology in training is still a few years away , online
TRAINING TRENDS
In 2017 , consulting firm Deloitte conducted its fifth annual survey of training trends in the travel , hospitality and services sector , obtaining responses from 10,400 training managers , human resource specialists and business leaders in 140 countries . Some of the findings show that the companies should invest more in digital leadership , including developing digital capabilities that drive business transformation . Details :
Nearly 63 % of respondents believe they have an underdeveloped or nonexistent leadership program in the digital arena .
More employees expect a digital experience at work centered around teams , productivity and empowerment , but 31 % of surveyed companies have no mobile-enabled human resource solutions .
There is little digital experience in recruiting , learning and employee engagement . Of those surveyed , 38 % said their companies are re-evaluating talent acquisition strategies and programs .
22 hotelsmag . com March 2018