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In fact , e-learning , offered through short , easy-to-follow videos and virtual reality mechanisms , is predicted to rapidly increase as a form of training over the next five years .
TRAINING CHALLENGES There are some challenges : It can be difficult for new employees to understand how different departments of a hotel depend on one another , says Donna Quadri-Felitti , Marvin Ashner director and associate professor at the School of Hospitality Management at Pennsylvania State University . For instance , a housekeeper in training needs to learn more than the very important tasks involved in cleaning a room ; he or she needs to learn how the housekeeping department and its work relate to other aspects of hotel operation , and how performance can impact that , Quadri-Felitti adds .
Another issue is the language barrier faced by some trainees , says Nancy Curtin Morris , vice president of learning at Atlanta-based Hotel Equities , which has 65 properties . If training is effective and actually helps improve employees ’ life skills – such as teaching them the local language of the hotel – they will be more connected to the property , feel cared for and want to stay longer on the job , says Kara Lundgren , general manager of the 111-room Circ Hotel , which opens in March in Hollywood , Florida .
Training also should take into account different generations of employees
March 2018 hotelsmag . com 21