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SAFEGUARDING THE FUTURE https :// hotelsm . ag / safeguardfuture The good news : More people are traveling than ever . The bad news : “ The challenges resulting from over-tourism are drawing increased media attention , but prevention is a great deal easier than fixing a situation where tourism is effectively out of control ,” writes Ben Martin , a principal in the London office of HKS Advisory . Martin points at several blossoming tourist destinations that are taking measures to safeguard what makes their locations so special in the first place , and at some solutions , in which the lodging sector plays a critical role .
TALENT TRACK https :// hotelsm . ag / Accorregional He has 13,000 employees , but one of his biggest concerns is finding talent : Michael Issenberg , chairman and CEO Asia Pacific , Accor , talks strategy and tactics in ensuring that talent acquisition keeps pace with a busy development pipeline of 284 signed deals scheduled to open within five years . That includes openings at the luxury level , as the company continues to integrate FRHI brands into the fold .
TRUE LOYALTY https :// hotelsm . ag / responsibility Time and time again , writes HOTELS blogger Robyn Pratt , hoteliers see proof that it is how each employee deals with a situation that determines the success ( or downfall ) of the guest relationship . “ Everything may be wonderful , and then one small ( or big ) issue occurs that is not resolved immediately or effectively , and the rest is history .” Where does the magic happen ? No matter where the employee is on the chain of command , the solution starts with personal responsibility .
4 hotelsmag . com July / August 2019