Brian Chesky , the cofounder and CEO of Airbnb , a company that by turns is admired and loathed by the traditional hotel industry , is on record saying that artificial intelligence will likely have more of a worldly impact than the Industrial Revolution did . It ’ s a bold statement . He might be right . |
Leaders within the hotel industry agree that the era of AI will have a profound and irreversible impact — one that could start paying dividends as early as , well , now . AI will be a formidable force , changing the way hotels interact with guests and how guests approach the travel-booking process . It ’ s not the only thing on hoteliers ’ |
radars in 2025 .
Last year was a reality check . The good news is that the check engine light was not on ; rather ; things moved more smoothly as the distribution mix became more predictable and consistent , including a welcomed burst in group travel , and , if not embraced , but accepted , more solidity in interest rates and its
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impact on development and transactions .
It ’ s a lot to consider heading into the new year and while much of it is baked in , hospitality leaders are both united and varied in how they believe 2025 will pan out . HOTELS Magazine elicited responses from a cross section of the hotel industry to gauge the trends and
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8 hotelsmag . com Jan / Feb 2025 |