APRIL 2020
Vol . 54 , No . 3
26
LEADING THE WAY
HOTELS HIGHLIGHTS SIX EMERGING LEADERS AT THE FOREFRONT OF BIG CHALLENGES THE INDUSTRY IS TACKLING .
SHANNON KNAPP CEO , Leading Hotels of the World Knapp is charged with keeping the 400-plus hotels in the collection top of mind to a discriminating audience .
SUSAN SANTIAGO Senior vice president , Miraval Resorts , Americas Santiago is passionate about health and wellness . “ It makes going to work not feel like a job ,” she says .
JEFF KUSTER CEO , Canyon Ranch Kuster ’ s first experience at Canyon Ranch was as a guest . Now its CEO , he ’ s taking a lifestyle approach to the brand .
SLOAN DEAN CEO , Remington Hotels For Dean , previously COO of the Dallas-based company , culture is the priority . That will help his ambitious growth plans , as well .
JANICE LAO Director , group corporate responsibility and sustainability , The Hongkong and Shanghai Hotels Her goal : make sustainability “ something that our staff lives and breathes .”
JAD SHAMSEDDIN Chief hospitality officer , Al Ajlan Bros Holding As the Riyadh-based investment group diversifies into hotels , Shamseddin sees opportunity in Saudi Arabia — and Europe .
2 hotelsmag . com April 2020