Special RepoRt : Change Makers
The rookie
shangri-La hotel , singapore ' s sherie han showed passion for service early in her career .
by Brittany FarB , associate editor
As a relative newcomer to the industry , SHEriE Han , guest service officer at Shangri-La Hotel , Singapore , has already turned a lot of heads at the iconic property .
Just a year into her first hotel job as guest relations officer , Han was promoted to guest service officer at the hotel ' s Tower Wing , charged with checking in and out every guest . It wasn ' t long until she was transferred to the opulent Valley Wing later in 2015 , where she is considered an “ ambassador ” to guests .
“ I want guests to look for my assistance when they return to Valley Wing ,” says the 26-year-old . The 131-room wing is considered the hotel ' s most luxurious of its three wings and provides amenities such as butler service to high-profile travelers including heads of states , corporate executives and other celebrities .
“ I strive to learn as much as I can while staying sincere ,” she says . “ I have learned to be confident in everything that I do , but also humble toward people I meet and patient with whatever comes my way .” “ Sherie never says ‘ no ’ and always does her job to the best of her ability ,” says Reto Klauser , vice president and general manager of Shangri-La Hotel , Singapore . “ She is a strong asset to us because she is a genuinely warm person and very resourceful , which leads to her can-do attitude . She always comes across as an enthusiastic and cheerful member of the team who is eager to learn and to grow with us .”
Han considers Klauser one of several mentors . Others include Nora Ghazali , general manager of the Valley Wing and
50 HOTELS April 2016 www . hotelsmag . com