1,000sq. m. exhibition space and a welcoming lobby.
Do you agree with the opinion of “20% of the
success of the hotel depends on location and the
building with its interior and exterior and 80% depends
on people who manage the hotel”?
ocation is often a paramount decision for a frequent
individual traveler. The sheer size of the city demands
the planning ahead of travel requirements within
the city during the stay. Residing on one side of the
city and commuting to the other side during a
short stay period puts enormous pressure on
schedules and extends travel time. However, the
frequent individual business traveler is an expert
customer in service evaluation and possesses a
great experience to compare hotel products and
services worldwide. To stand out and gain the
loyalty of these valuable customers means we
must train and focus the associates to recognize,
welcome and serve the community with utter
professionalism and courtesy. Especially here in
Moscow travelers have great choices and only the
unique, friendly and efficient approach of all team
members will make a stay memorable and
convince the customers to return.
What values or characteristics should a
person have to join your team?
hen we hire associates, we look for that
special talent with a genuine interest
in meeting and engaging with international
travelers from all over the globe. The desire
to communicate with and host these guests
without any prejudice is the most important
skill to fit into our team. We can teach you many
technical skills, but we cannot create desire
and natural curiosity. You need to be a good
Navigator for our Discoverers and our guests.
What are your plans going forward?
urrently, we are in the process of introducing
new banqueting facilities, adding 400sq. m.
to our existing space. Following Marriott standard
updates, we are renewing facilities and technical
amenities, including a new TV system and
WIFI infrastructure, keeping up with the digital
development. Additionally, as the hotel celebrates
its first decade in 2020, we are preparing a year of
surprises and want to share this milestone event
with our associates, clients, partners, and guests.