CONTENTS SEPTEMBER 2017
hotelowner
EDITOR Michael Northcott michael @ hotelowner . co . uk
EDITORIAL ASSISTANT Shekina Tuahene shekina @ hotelowner . co . uk
ACCOUNT MANAGER Hayley Pett h . pett @ mulberrypublications . co . uk
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PRODUCTION ASSISTANT Karly Besnard karly @ apexbusinessmedia . co
ACCOUNTS Apex Business 01481 730 418
CUSTOMER SERVICES customers @ mulberrypublications . co . uk
DESIGN Lucas Studio grant @ lucas-studio . co . uk
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All Hotel Owner staff can be reached on 020 3176 6185
CONTENTS SEPTEMBER 17
Hotel Owner is published monthly by :
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The editor and publishers do not guarantee the accuracy of statements made by contributors or advertisers , or accept responsibility for any statement that they express in this publication . The opinion of the contributors may not necessarily be the opinion of the publishers . Articles are considered for publication on the basis that they are the author ’ s original work . No part of this publication may be reproduced , stored in a retrieval system , or transmitted in any form or by any means , electronic , mechanical , photocopying or otherwise , without the permission of the publishers .
REGULARS
Month in Review 7
A roundup of the latest hospitality news from across the UK
Statistics 18
A snapshot of average room rates and inbound UK visitors ’ spending
Comment : 20 Peter Hancock
This month , Peter Hancock talks about the spirit of independence
Stephen W . Ayers 31
In his regular column , Stephen shares his spa success secrets
Angie Petkovic 50
Angie Petkovic discusses the importance of an SSL certificate to your website
FEATURES
Hotel Concept 16 of the Month
We talk to the owner of the compact hotel brand , Nitenite
The President ’ s Chef 22
Martin Montiello speaks on his time as a chef for the President of the United States
Show Previews 27
We showcase the exhibitors at this year ’ s Independent Hotel Show and Hotel Tech Live
Front of House 39
The Isle of Eriska Owner tells us about his role as manager of a private island
Quality In Tourism 46
In her regular feature , Deborah Heather looks at the issue of overtourism
4 www . hotelowner . co . uk September 2017