HOTEL TECH LIVE
WI-Q TECHNOLOGIES LEADS THE WAY WITH CLOUD-BASED MOBILE ORDERING
On 26 - 27 September , British hospitality technology providers , Wi-Q Technologies , will showcase its revolutionary cloud-based mobile ordering solutions , Wi-Q and Mi-Room at Hotel Tech Live 2017 . The exhibition , which is held in ExCeL London , draws pioneering businesses , concepts , speakers and experts from all over the world . In addition to the exhibition there are also the Technology Innovation Awards , for which Wi-Q Technologies has been shortlisted for the Customer Experience Award .
Wi-Q and Mi-Room put the power to browse , order and pay for F & B and hotel services into customers ’ hands – without downloading a mobile app . With Wi-Q and Mi-Room , customers can access a venue ’ s menu and services in just seconds via the internet browser on their own mobile device . They can then browse the menu in a choice of languages , filter the results according to any dietary requirements , request a waiter and even charge items to their room . The ordering and payment process is easy , fast and integrates with common hospitality systems and payment gateways . The cloudbased solutions draw on several converging technologies to provide the first truly ubiquitous mobile ordering solution available on a low cost , SaaS pricing model .
By making the online ordering menu instantly accessible on any internet browser , customers can place an order within a matter of seconds and then get back to their conversation , entertainment or pay their bill . The technology gives customers unprecedented control over their own experience , and as research has shown , they end up ordering more , more often .
So far , the revenue-boosting potential of mobile ordering has only been demonstrated in coffee shops and QSR chains such as Starbucks and Domino ’ s Pizza . However , these are atypical hospitality businesses . Their standardised services and sheer number of outlets make the investment in a custom-built , native mobile app feasible . New research undertaken by Oracle Hospitality and The Caterer suggests that consumers and businesses are growing tired of the constraints of mobile apps – particularly for mobile ordering . Customers must locate the correct app , download it , install it , sign up and order on a new user-interface – all in a paradoxical effort to save time and energy .
Wi-Q Technologies believes that cloudbased mobile ordering is the solution for all hospitality businesses . Not only can Wi-Q and Mi-Room improve operational efficiencies and boost revenues , but they revolutionise the guest experience . Cloudbased mobile ordering gives guests instant and unprecedented control over their own experience – a magnet for customers of the millennial generation . Because the service can integrate with all facets of the venue ’ s services , guests can tap into any service they
wish ; be it another pillow sent to their room , poolside refreshments , or a steaming hot cappuccino to grab on their way to a meeting .
Patience Tagborlo , head of partnerships at Wi-Q Technologies , will be holding a seminar on the future of mobile ordering in hospitality on Tuesday 26 September at 12.30pm in Seminar Theatre 3 . Patience , will walk attendees through the barriers to implementing new technologies using previously unseen research from a partnership with the Edge Hotel School at the University of Essex . Patience will also outline exactly what a cloud-based application is and how it provides hospitality with a more lucrative , seamless and innovative solution , which will grow alongside emerging technology and the industry itself . For those forwardlooking hospitality venues , this is a mustsee seminar . Priced on a low-cost SaaS model with little to no capital expenditure , both Wi-Q and Mi-Room are proven to offer an ROI from day one . To meet the team and experience the technology for yourself at Hotel Tech Live , ExCeL , London . Free tickets are available at www . hoteltechlive . co . uk .
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