CONTENTS
MARCH 2019
CONTENTS MARCH 2019
REGULARS
Month in Review
A roundup of the latest hospitality
news from across the UK
5
Hotel Concept
of the Month 14
The UK’s first Hard Rock Hotel is
set to open in London in just under
a 100 days and pays homage to
famous musicians of the past.
Peter Hancock 15
This month, Peter gives his opinion
on how to handle a general manager
Stephen Ayers
28
Stephen recounts his time as
an assistant food and beverage
manager and looks at how F&B has
changed over the years.
Angie Petkovic
34
Angie discusses how best to boost
your hotel’s sales
FEATURES
The Modern Hotel
hotelowner
16
Ricardo Campione reveals how
the rise of new technologies are
providing hotel guests with greater
customisation, convenience and
control
Standing out
from the crowd
20
Robert Alley COO at Roomzzz
describes how you can help make
your hotel stand out from the crowd
EDITOR
Michael Northcott
[email protected]
EDITORIAL
Lewis Catchpole
[email protected]
Alessandro Carrara
[email protected]
ACCOUNT MANAGER
Ahmed Karim Chishty
Quality in Tourism
30
This month Deborah Heather
considers how peer-to-peer profiling
has changed and why hospitality
businesses need to think different
to stand out
[email protected]
ACCOUNTS
Apex Business Media
01481 730 418
CUSTOMER SERVICES
[email protected]
DESIGN
Lucas Studio
[email protected]
All Hotel Owner staff can be reached on
020 3176 6185
Hotel Owner is published monthly by:
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16
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www.hotelowner.co.uk
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Tel: 020 3176 6185
14
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March 2019