CONTENTS
MARCH 2018
hotelowner
EDITOR
Michael Northcott
[email protected]
EDITORIAL
Shekina Tuahene
[email protected]
19
16
Lewis Catchpole
[email protected]
Alessandro Carrara
[email protected]
PRODUCTION ASSISTANT
Karly Besnard
[email protected]
24
ACCOUNTS
29
Apex Business Media
01481 730 418
CUSTOMER SERVICES
[email protected]
CONTENTS MARCH 18
REGULARS
Month in Review
A roundup of the latest hospitality
news from across the UK
Hotel Concept
of the Month
6
16
The Llama’s Pyjamas B&B offers
guests the opportunity to stay at
a peruvian themed hotel with the
ability to interact with actual
on-site llamas
Peter Hancock 17
This month, Peter Hancock poses
the question ‘are hoteliers really
selling food and beverage or
something else?’
Stephen Ayers
35
Stephen gives his thoughts on how
hoteliers can ensure they provide
a food and beverage service that
satisfies their guests
Angie Petkovic
42
Angie gives her opinions on hotel
discounts and whether or not
hoteliers should be offering them
March 2018
DESIGN
Lucas Studio
FEATURES
Disabled Access
[email protected]
19
Alessandro Carrara speaks with
hoteliers around the UK taking a look
at how they go to extra lengths to
cater for disabled guests
UKHospitality
29
Ellenborough Park has recently
gone through a significant redesign
of its ground floor to improve the
guest experience
Quality in Tourism
020 3176 6185
24
Following the officia l agreement
between the two trade
organisations ALMR and BHA
on their proposed merger, Lewis
Catchpole sits down to talk to the
chief executive elect Kate Nicholls
Front of House
All Hotel Owner staff can be reached on
37
Deborah Heather looks at the
misconceptions about working in
the hotel industry and how to reform
perceptions to drive employment
going forward
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