			hospitalitytoday. com \| 3
“ We urge the Mayor to stop the madness of introducing a tourism levy”			Ufi Ibrahim, CEO of BHA Page 4	“ Technology is there to serve hospitality, and never to be its master” Olga Polizzi, RF Hotels Page 6	“ Go the extra mile to put a smile on your guest’ s face” Geoff Ramm, author of‘ Celebrity Service’ Page 6		“ Are you ready for the biggest shake-up in data regulations in years?” Geoff Milton, Security Strategist, ShieldQ Page 17

Leo Johnson( brother of Boris) see page 6.

Hospitality

TODAY

EDITOR David Weston editor @ HospitalityToday. com

DESIGN Tony Crowther design @ SpecialPublishing. com

Hospitality Today Magazine

Belfry House, Batts Field, Bruton BA10 0DX

Published by Special Publishing Ltd. www. SpecialPublishing. com

Registered in England No. 3217188.

To advertise in these pages, see: HospitalityAdvertising. co. uk

Above: Jamie Oliver on Barbecoa Piccadilly’ s launch this month. Front cover: the Mayor of London, Sadiq Khan – see page 4.

In this issue...

4	London Mayor’ s‘ Bed Tax’ bombshell
6	Master Innholders’ GMs’ Conference: report
10	Machine v human: striking the right balance
12	Business rate hikes hit hospitality
17	Gearing up for the new EU Data Regulations
20	Eating out – news & trends
24	The hospitality market- figures & forecasts