114
To a choice of physicians .
To be informed about how to obtain after-hours and emergency care inside and outside of your local area .
To be provided with information about the providers who deliver your health care and about your health-care benefits . You need to know any exclusions and limitations associated with the plan and any charges for which you will be held responsible .
To be informed by your physician of your diagnosis , prognosis and plan of treatment in terms you understand .
To be informed by your physician about any proposed treatment you may receive . You have a right to participate in the plan for your care .
To confidential handling of all communications and medical information maintained at Hometown Health Providers .
To have your medical records transferred promptly to a new provider within or outside the network , to ensure continuity of your care .
To complete and easily understood information about the costs of your coverage and / or any changes that may affect your coverage .
To refuse treatment and be advised of the probable consequences of your decision by your treating physician . We encourage you to discuss your options with your physician .
To express a concern or grievance about Hometown Health Providers and the care you have received and to receive a response in a timely manner .
As a member you have a responsibility :
To understand fully the materials provided by Hometown Health Providers Regarding your health benefits , including the policies of Hometown Health Providers and your rights .
To present your Hometown Health Providers membership card and pay any co-payment , deductible , coinsurance or other charges that are the patient ’ s