• Receive preauthorization for services as outlined in the Evidence of Coverage
• Conduct him or herself respectfully toward the provider and the provider ’ s office staff
Dismissing a Member
Should the member fail to follow these or any reasonable guidelines set forth by the provider office , the provider may dismiss that member from his or her care .
The provider is required to notify the member in writing of the dismissal using the standards set by the Nevada State Medical Board . Those standards state that the provider must offer emergency care for no fewer than 30 days upon notification to the member .
The provider must notify Hometown Health Providers of any dismissal and to allow Hometown Health Providers to assist the member in accessing care with a new provider .
Mail a copy of your dismissal letter to :
Hometown Health Customer Service Department 10315 Professional Circle Reno , NV 89521
You may also fax the letter to Customers Service at 775-982-3741 . Statement of Member Rights and Responsibilities
Hometown Health Providers gives each member a document stating the rights and responsibilities of a member . The content of that document is as follows :
As a member , you have a right : To be treated in a manner that respects your privacy and dignity as a person and to receive assistance in a prompt , courteous and responsible manner .
To appropriate medical care .
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