To receive reauthorizations for services as outlined in your Evidence of Coverage and to comply with the limits of any preauthorization for medical services .
To make sure Hometown Health Plan is notified of any changes in family size , address , phone number , enrollment status , or other demographic information changes .
To keep scheduled appointments and notify the physician ’ s office promptly if you will be unable to keep an appointment and to pay all charges , if any , for missed appointments and services not covered .
To participate actively in decisions about your health care .
To follow the advice of your PCP and consider the likely consequences when you refuse to comply . We encourage you to ask questions of your physician until you fully understand the care you are receiving .
To provide honest and complete information to those providing care .
To know what medication you are taking , the reason that they have been prescribed the medication and the proper way to take it .
To express your opinions , concerns or complaints in a constructive manner .
To make premium payments on time if they are not paid directly by your employer .
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