To be informed about how to obtain a referral for specialty care and how to obtain afterhours and emergency care inside and outside of your local area .
To be provided with information about the providers who deliver your health care and about your health-care benefits .
To be informed by your physician of your diagnosis , prognosis and plan of treatment in terms you understand .
To be informed by your physician about any proposed treatment you may receive . You have a right to participate in the plan of your care .
To confidential handling of all communications and medical information maintained by Hometown Health Plan .
To complete and easily understood information about the costs of coverage and changes in coverage .
To refuse treatment and be advised of the probable consequences . We encourage you to discuss your options with your PCP .
To select a PCP from a listing of participating providers , change your PCP for any reason and be informed about how provider incentives or restrictions might influence practice patterns .
To have your medical records transferred promptly to a new provider within or outside the network , to ensure continuity of your care .
To express a concern or grievance about Hometown Health Plan and / or the care you have received .
As a member you have a responsibility : To understand fully the materials provided by Hometown Health Plan regarding your health benefits , including Hometown Health Plan ’ s policies and your rights .
To present your Hometown Health Plan membership care and pay any copayment prior to receiving services .
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