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Why Credit Management Is Important For Businesses • Get all the information you can on the customer o When a potential new client approaches a company with a request, the very first step one should take is researching their background as much as possible. This does not only mean a swift Google search, but thorough online research using social media and other tools. Some businesses even go as far as to ask for job-related contacts or a guarantor to make sure they do not end up losing more than they are gaining. Depending on what service/product the potential customer wants to access, it might be a good idea to set up an in person meeting to discuss details and get a better grip of their personality. • Credit checks are a must o The second step is mandatory. As a company in a position to provide a service or a product you want to make sure your back is covered and the chances to lose revenue are minimal. It is important to know that in Canada there are two major consumer credit rating bodies: Equifax and TransUnion.