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16. Which hotel chain has their mission statement as: "the hotel will
be recognized internationally as the leading five-star resort in North
America” (Walker, 26, Ch. 1)
17. Which of the following is a trend in hospitality leadership?
e.
Need to create leaders out of line managers
18.
According to our text, Herb Kelleher was one of the renowned
transformational leaders who spent most of his career building which
organization:
19.
One of the six steps of Six Sigma is creating and validating
performance measures:
20.
On the employee site of the virtual organization website,
Baderman Island, the Melacon Hotel and Convention Center
organizational chart has both the Events Manager and the Facilities
Manager reporting directly to the VP of Hotel Operations?
21.
The accounting staff of a hospitality operation usually
prepares in their list of responsibilities three key financial statements
for management review and analysis: the income statement, balance
statement and profit and loss.
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HM 370 Week 5 Individual Assignment Technology Paper
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