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2.
Which of the following is an example of front-of-the-house
guest service?
3.
Back-of-the-house departments are also known as guest
services.
4.
The purpose of an all-inclusive guest experience is:
5.
Which of the following is a security implication in hospitality
management?
6.
Reducing part time employees and hiring more full time
employees is a trend in hospitality leadership.
7.
What does STAR represent?
8.
Restaurants are an example of the ___________ hospitality
business segment.
9.
Personalization of services is a trend in guest services
management.
10. What specific role did Mike have in the “You Have A Very Bad
Hotel” example?
11.
According to our readings, Heritage tourism attracts guests
through attractions which fall into all but ONE of the following:
12. Which of the following is a hospitality information system?
13. Events and recreation include all of the following except:
14.
Which of the following is a career in the food and beverage
segment?
15.
The purpose of guest service management is: