4.
The purpose of an all-inclusive guest experience is:
5.
Which of the following is a security implication in hospitality
management?
6.
Reducing part time employees and hiring more full time
employees is a trend in hospitality leadership.
7.
What does STAR represent?
8.
Restaurants are an example of the ___________ hospitality
business segment.
9.
Personalization of services is a trend in guest services
management.
10. What specific role did Mike have in the “You Have A Very Bad
Hotel” example?
11.
According to our readings, Heritage tourism attracts guests
through attractions which fall into all but ONE of the following:
12.
Which of the following is a hospitality information system?
13.
Events and recreation include all of the following except:
14.
Which of the following is a career in the food and beverage
segment?
15.
The purpose of guest service management is:
16. Which hotel chain has their mission statement as: "the hotel will
be recognized internationally as the leading five-star resort in North
America” (Walker, 26, Ch. 1)
17. Which of the following is a trend in hospitality leadership?
e.
Need to create leaders out of line managers