H&L Transport Managerial Control Manual March 2014 | Page 23

MANAGERIAL CONTROL MANUAL

The ability to track product through the system back to its source and forward to the next destination
and the process for recovery in the event that a product is distributed which is of questionable quality as
a result of supplier or manufacturing failure that could present a hazard to the consumer.

KNOWLEDGE IS POWER
Product Recall
TRACEABILITY
Traceability is the ability to follow an item or group from one point
in the supply chain to another. The system provides timely, accurate
and relevant traceability information to enhance emergency
management, market access, industry competitiveness, and
consumer confidence.
An adequate Traceability System:
 DOES NOT prevent a foodborne outbreak.
 CAN quickly identify the source of a product and speed an
investigation.
 CAN limit damage to the consumer.
RECALLS
The Recall Plan serves two primary purposes:
 To remove defective product from the marketplace.
 To prevent such defects from occurring again.
It is important to remember that the word “Recall” has special legal,
insurance and liability significance. Product is found defective either
through in-house testing process, the recall of raw product from a
supplier, or as the result of a customer complaint. Any conclusion
must be supported as completely as possible by scientific
documentation. Once the product is removed from circulation, the
recalled product may then be subject to testing, corrective action to
ensure compliance, or destruction, depending on the nature of the
problem.

21

The removal of products from the
marketplace and distribution channels
when products which are defective and may
pose a threat to consumer welfare.

Market Withdrawal
The removal of products from the
marketplace and distribution channels
typically involving non-harmful quality or
mislabeling issues.

Product Recovery
The removal of products still in control of
the manufacturer. It would be a product
recall or market withdrawal if the product
were in distribution channels.

Mock Recall
Mock Recalls are used to determine
whether the recall procedure is capable of
identifying and quickly controlling a given
lot of potentially affected product and
reconciling the quantities produced,
quantities in inventory, and quantities
distributed. In order to evaluate the
product recall program, Mock Recalls are
carried out at least twice annually. All
information obtained during the Mock
Recall is documented using the Recall Log.
The Mock Recall file should include the
name, address and telephone number of
customers affected by the lot tested, as well
as production records, inventory records
and distribution of each test lot distributed.