• Increased utilisation of nurse clinical sessions , pharmacy appointments and MSK practitioners
• Reductions in the average cost per consultation
• A 6 % reduction in appointments not attended
• 20 % reduction in tasks across reception staff , pharmacists and clinicians
• 83 % of staff felt patient queries being directed to right place quickly a bit or much better
• 94 % of prescription requests are made online and processed within 48 hours
• 70 % of patients ’ enquiries actioned within 24 hours
• Phone calls went from 99 % to 30 % of all contacts releasing capacity so that phones are answered within 5 minutes , compared with up to 30 minutes previously
• Reductions in the use of NHS111 slots as more cases answered by the practice .
We supported the dissemination of these findings by holding an event , which was attended by 100 delegates from across the NHS and the Health Innovation Network . Klinik was subsequently short-listed in the ‘ One to Watch ’ category at the Medilink North of England Healthcare Business Awards .
We continue to support Klinik with its ongoing adoption and spread strategy , both in the Yorkshire and Humber region , and further afield .
Impact of Klinik across Priory Medical Group
69 % reduction in phone calls
70 % of patient enquiries actioned
as a percentage of all patient contacts
actioned within 24 hours
57 Transforming Lives Through Innovation