Highlands Emergency Department Patient Guide March 2024 | Page 3

GUEST SERVICES

UAB Medicine Guest Services is available 24 / 7 to help you and your family feel as comfortable as possible during your time with us , so don ’ t hesitate to call on them by dialing * 55 from any UAB phone or calling 205-934-2273 . In addition , Guest Services staff can be contacted through the Emergency Department front desk . This desk is open and staffed 24 / 7 . Guest Services can directly assist or point you to a variety of services and amenities , including :
• Chaplain and Spiritual Health services
• Patient advocacy
• Language interpretation / translation
• Social work
• Hotel and restaurant recommendations
• Directions and parking maps
• Phone / device charging locations
• Wi-Fi access
• Designated smoking areas
• Financial assistance program / charity care uabmedicine . org 3