Business Transformation Model
BEFORE
Enablers
Leadership
•Need for
marketing activity
to generate more
visitors.
•Real time access to
management data.
•Increase spend per
visitor.
•Reduce utility bills.
•Increase the
profitability.
•Increase turnover.
Reduce operating
costs.
Results
People
Processes
•Conflicting management priorities
•Lack of management and supervisory
skills.
•Lack of marketing resource.
Policy &
Strategy
•Need for a marketing strategy
•Need for an IT and web strategy.
•Requirement for active involvement of
managers in developing the business.
Partnerships
& Resources
•Need for real time stock control and
sales data
•Access to wider range of suppliers.
Technology
•Revised website required.
•Introduction of EPOS tills required
•Improved ICT support contract required.
ICT strategy required
INVESTMENT
•Technology
required to run the
business processes
and provide
management
information.
•Clarification of
manager roles and
areas of
responsibility.
•Stock control and
ordering of products
required to more
streamlined.
Processes required
integration with
management
controls
People Results
•Training needs analysis required at all levels.
•Managers given access to management
information.
•Staff development programme
implemented.
Improved customer care required.
Customer Results
•Improve the customer experience
•Attract visitors from wider geographic
area.
•Improve the product range.
•Increase the footfall.
•Maximise the cross selling opportunities.
Be recognised for quality in plants, gifts and
food
.
Society Results
•Implementation of alternative ‘green’
power sources.
•Recruitment and development of staff.
Efficiencies
•Reduction on stock holding
•Reduction on errors associated with Zero
VAT items.
•Minimise all waste throughout the operation
RETURN
Key
Performance
Results
•Increase in turnover.
•Increase in
profitability
•Reduction on value
of stock held.
•Increase in number
of visitors
•Increase in the spend
per visit
•Greater price
negotiation with
suppliers
•Reduction on utility
costs
•Improved staff
morale
•Affiliate marketing
opportunities.